Our team. Dispatch Team

When you contact United HVAC, Plumbing & Electric, one of our dispatch team members will answer the phone first. They are the backbone of our organization, even if you never meet them in person.

Ever notice how well your service appointment goes? That is no accident. Our dispatchers are continuously juggling hundreds of moving parts, including tracking where technicians are, monitoring task progress, and matching the appropriate skill sets to each new call that comes in.

The diversity of our dispatch team is what makes them unique. Most began their careers on the field before transitioning to dispatching. They’ve crawled into the same cramped crawlspaces and attics as our professionals, gaining valuable insight into task needs.

When your pipes burst at midnight or your air conditioner fails during a heat wave, our dispatchers respond quickly. They don’t only take messages; they solve problems, determining which local technician has the necessary expertise and components to resolve your situation quickly.

They serve as your primary source of information during the servicing procedure, in addition to scheduling. Are you wondering whether your technician is running late? They know. Do you need to add another concern to your scheduled appointment? They will make it happen.

The dispatch office may be the busiest room in our facility, with many screens tracking service cars and phone calls pouring in nonstop. Despite this controlled mayhem, they keep a calm, polite tone that tells you that help is on the way.

Do you have a plumbing, HVAC, or electrical issue? Give us a call. Our dispatch crew is ready to address any problem quickly and efficiently.